Privacy Policy

Rewild MTB is committed to protecting the personal information that you share with us. Please take some time to review our Privacy and Cookies Policies. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to info@rewildmtb.co.uk

What information do we collect?

We may collect, store and use the following kinds of information:

a) information about your visits and activity on our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation).

b) personal information that you provide to us for the purpose of purchasing a product (including name, address, telephone numbers, email and credit/debit card information).

c) any other information that you choose to send to us.

What do we use your information for?

Your data will be used for two main purposes:

a) Marketing communications

After 25th May 2018, in line with the EU General Data Protection Regulation (GDPR), Rewild MTB will only send marketing communications to customers who have expressly opted-in to receiving it. This may include:

  • Coaching tips and guidance to help you get the most from your bike.

  • News related to Rewild MTB.

  • Details of new products and services

  • To ask for your feedback

b) Communications relating to your purchase

Rewild MTB reserves the right to hold personal data for contacting you with important information about your purchase(s). Namely, order confirmations, issues with the processing of card payments, or in the unlikely event of a cancellation or change of date of your course or trip. 

Your right to opt-out of marketing communications

You can opt-out of receiving marketing communications at any time by clicking on the unsubscribe link at the bottom of any marketing email from us or by calling us on +44 (0) 7908 791 262.

Every time you make a purchase from Rewild MTB, you will be asked whether you are happy to receive marketing communications, this will override your previous communication preferences.

Use of third parties

There are some instances where data is shared with third parties. For example, your name and address may be shared with our accommodation partner for the purpose of their record keeping when reserving rooms. However, we only share the information that is necessary for any given purpose. Your data will never be shared with or sold to third parties for marketing purposes.

Further individual rights

On the 25th May 2018 new data protection legislation was introduced in the EU, GDPR. You can read more about GDPR at the Information Commissioners Officer (ICO) . Rewild MTB take data protection laws seriously and have policies and procedures in place to ensure adherence.

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser where it is stored. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to track aggregate data whilst users navigate the website. We will use the persistent cookies to enable our website to recognise your IP address when you visit and to understand your preferences in relation to the use of our website.

Rewild MTB may use Google AdWords remarketing to target advertising across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Rewild MTB website you have viewed by placing a cookie on your machine. This cookie does not in any way identify you or provide access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Please read Google’s privacy policy for further information.